Log back into the application, and your Max Buzz device should sync successfully. Power off and on your mobile device, then install the Virgin Pulse application again.ĩ. Uninstall the Virgin Pulse app from your phone.Ĩ. If it still does not sync, log out of the Virgin Pulse mobile application (tap the More option at the bottom of the screen then tap Sign Out), and shut down the application.ħ. Remove both wristband straps and place the Buzz directly on the phone when it is searching for the Buzz.Ħ. Confirm that you have downloaded and are using the most up-to-date version of the Virgin Pulse mobile application and that any available updates to your phone operating system have been completed.ĥ. You will also want to ensure the Buzz is sufficiently charged to pair and that it has at least two bars of battery life.Ĥ. Confirm that your mobile device has a strong service connection (LTE, Wi-Fi, etc.) and that there is a signal available. If the device is an Android make sure location services under phone settings are enabled.ģ. If you have an iOS phone and your Buzz is not connected to the Virgin Pulse App, you may need to select " forget this device" in your Bluetooth settings before attempting to pair it to the Virgin Pulse App. Confirm that the Bluetooth settings on your device are turned ON and set to discoverable. In order to try and fix the issue, please check a few things listed here: Confirm that your phone operating system meets our minimum. Tap on the Devices and Apps icon and select Max Buzz from your list of devices. Check out the " How to activate your Max Buzz" article to get started!)Ģ. Then attempt to register your Buzz by opening the Virgin Pulse App, and clicking on the Profile in the bottom navigation menu. (Don't see it? This could be why your buzz is not syncing. In the " My Connected Devices & Apps" section at the top, you should see the "Virgin Pulse Max Buzz" in the list. Tap on the " Profile" button and then on the " Devices & Apps" button. Open the Virgin Pulse mobile application on your mobile device. Confirm that you have paired your Max Buzz to your Virgin Pulse account. If your Max Buzz is not syncing properly, please try the following options:ġ.
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